can i get a vowel please?
i work at a cell company and we are often reminded that we must note accounts. note note note. however we are also told we must note everything but not too much, thus there's an entire list of abreiviations to use when noting an acct. drives me crazy. i opened an acct 1 day, trying tofigure out where a customerss pmt had gone. for the date in ? was this note. "....oc ci,wnt'd mk pmt inF. adv has 2tt FS as pmt's pst due. oc adv hs done bfr w/CS &dsn't want 2/b trx agn. tt meg NHQ , adv ok 2 tk pmt as is inF, but 2 adv oc that will have rst/sus fees. adv oc, oc unstds took pmt , auth #.......
took me 5 minutes just to figure out what the heck happened on that call. Eventually the payment was found and the customer hung up happy, or at least no longer unhappy. Out of curiosity i checked with our official list of abreviations to see if any of those were on there , a couple were : OC stands for our customer, TT means talked to, FS is financial services, not an official one but since that's where you would send a past due customer i assume that is what is meant. most of the rest are made up. not usually a problem. most of us in customer service do that just by ommiting 1 or 2 vowels but usually nothing too drastic. what's really insane is trying to read a memo like the one above that is 400 words or more.
blah then i come home and try to write a normal email and catch myself doing it still. i'll be like
Hi there
just wanted to let you knw , i tt mom and she adv that she'd be coming late to the party ....
sometimes i don't catch what i'm doing to the final spell check. then i have to go back and type all the missing letters in. takes forever.
took me 5 minutes just to figure out what the heck happened on that call. Eventually the payment was found and the customer hung up happy, or at least no longer unhappy. Out of curiosity i checked with our official list of abreviations to see if any of those were on there , a couple were : OC stands for our customer, TT means talked to, FS is financial services, not an official one but since that's where you would send a past due customer i assume that is what is meant. most of the rest are made up. not usually a problem. most of us in customer service do that just by ommiting 1 or 2 vowels but usually nothing too drastic. what's really insane is trying to read a memo like the one above that is 400 words or more.
blah then i come home and try to write a normal email and catch myself doing it still. i'll be like
Hi there
just wanted to let you knw , i tt mom and she adv that she'd be coming late to the party ....
sometimes i don't catch what i'm doing to the final spell check. then i have to go back and type all the missing letters in. takes forever.